Joyce Colin

National Sales Representative at 360 View CRM. You can find me talking to banks and credit unions every day, building relationships and sharing the knowledge and power that a CRM Tool can bring their financial institution. My years of banking experience have provided me with the ability to provide insight into Sales and Service Automation, Enhancing Business Process Workflows and the Customer Experience through CRM. Outside of the office, I love cooking and baking, and when the weather is warm you can find me at the beach.
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Recent Posts

The Technology Trends Credit Unions Should be Watching

Posted by Joyce Colin


Credit unions face an array of challenges when it comes to keeping up with the latest technology trends. From growing member relationships with the latest online and mobile solutions, to keeping those same members protected from cyber attacks, credit unions have a lot of technology balls in the air.

Here’s the top five technology trends that have an almost-daily impact on credit unions.

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Topics: Sales & Marketing, Customer Experience

How to Get Executive Buy-In for a Technology Solution

Posted by Joyce Colin


Replacing or implementing a technology solution can be a game changer for financial institutions. In many cases, the initial investment in a platform is dwarfed by the gains in productivity, effectiveness, and profitability. But to get there you’ll need budget, resources, and support — which means you’ll need the executive team on your side.

Research shows that one of the top reasons that software implementations fail is due to a lack of executive buy-in. That's because all major organizational changes have to happen from the top down. In this blog, find out how to convince leadership that a new technology solution is worth the investment. Here are a few ways to win executive support:

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Topics: Profitability, Sales & Marketing, CRM

All Talk, No Action? How to Use CRM to Get Things Done

Posted by Joyce Colin


Banks need something different to empower growth.

Existing tools are inadequate and disjointed: bankers might be using the core banking system along with spreadsheets, emails, appointment books, or sticky notes — but those aren’t shared across the organization, so knowledge becomes siloed. As a result, the customer isn’t serviced appropriately, sales efforts are crippled, and growth is stifled. 

Financial institutions need to unify systems to provide easy access to knowledge across every department, make bankers more efficient, improve sales and marketing, enhance customer service, and provide tools that allow everyone in the organization to get things done — which is the key to meaningful growth.

Here’s how banks and credit unions can position themselves for growth:

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Topics: Sales & Marketing, CRM

5 Reasons CRM Should Be Part of Your Strategic Plan

Posted by Joyce Colin


Year after year, we hear from financial institutions, “We aren’t ready for CRM.” It leads me to wonder, “How can we not be ready? Aren’t we in the business of maintaining and cultivating relationships with our customers? Aren’t we expected to know the interactions our customers and prospects have with our team?”

It’s no secret that winning and retaining customers is the key to business growth and success. But, given the dynamic and ever-increasing customer demands that financial institutions face today, that’s easier said than done — especially when it comes to implementing and enforcing processes that effectively support your interactions with prospects and customers.

A CRM system is absolutely essential to making that culture shift throughout your financial institution. Here are a few reasons why you should make CRM part of your strategic plan:

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Topics: Sales & Marketing, Pop-up Technology, CRM, Customer Experience

Marketing Automation: Onboarding Made Simple

Posted by Joyce Colin


Onboarding matters.

It’s the first interaction that a person has with you after the close, once they have officially become a customer, so it’s an important time for setting expectations and communicating your values as well as setting the stage for how you will nurture their relationship.

Today, if you can’t quickly create a list of your new customers and assign those customers to a personalized email campaign, you will be at a disadvantage and may just miss out on one of the biggest opportunities presented to financial institutions.

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Topics: Sales & Marketing, CRM